How Tarell.ai handles call, translation, and account data.
This Privacy Policy explains how Tarell.ai collects, uses, stores, and shares information when you use our website, account features, and real-time translated calling service. Tarell.ai is operated by Pixel AI lab Limited.
Information we collect
We collect account details such as your name, email address, sign-in identifiers, account balance, and call history metadata. When you place a call, we also process call routing data such as the destination number, language pair, timestamps, duration, call status, and billing details needed for billing and service operations.
Voice and translation processing
Tarell.ai processes live audio to support speech recognition, translation, synthesized speech, call routing, quality monitoring, fraud prevention, and troubleshooting. Depending on the feature path, audio and related metadata may be handled by communications and speech infrastructure providers that operate parts of the service on our behalf.
How we use your data
We use personal data and service data to authenticate users, deliver translated calls, calculate credits, prevent abuse, support operations, improve service quality, comply with legal obligations, and respond to user requests.
Retention
We retain account records, billing records, call records, and operational logs for as long as needed to provide the service, resolve disputes, enforce our agreements, satisfy legal obligations, and protect the platform. We may retain aggregated or de-identified operational information for service analysis and reliability work.
Security
We use reasonable technical and organizational safeguards designed to protect account data and service records. No service can guarantee absolute security, and you are responsible for protecting your own devices, credentials, and account access.
Your choices
You may stop using the service at any time. If you need help with account questions, billing issues, or data requests, contact us through the support channel provided with your service relationship.
Policy updates
We may update this Privacy Policy from time to time. Material updates will be reflected on this page with a revised effective date.